Returns & Exchanges
We’re so happy you took a step towards flawless makeup application. However, if you’re not satisfied with any of our products, please contact us as we’re more than happy to help you resolve your issue.
- Returns are valid within 7 days of purchase.
- If you wish to exchange an unused product, please return the product within 30 days of receiving your shipment. If the product is defective (to be determined by Customer Service), product can be returned within 90 days.
- If item was purchased at a retailer, unfortunately we cannot accept the product as it must be returned or exchanged at the retailer.
- Any promotional discount received on your original purchase will be recalculated when the merchandise is returned or exchanged.
- We will not be able to issue a refund if any items received as a ‘gift with purchase’ through a promotion are not returned along with the purchased items.
How to Return or Exchange
- To return or exchange an item, please email Customer Service at: [email protected]
- Please be sure to include the following information:
◦ The product(s) being returned
◦ Reason for return
◦ Copy of invoice/original receipt number
- Upon receipt of your request, we will send you an authorization number and instructions on where/how to ship back the item(s).